Growing a Boutique Hotel with Moder
Lillan Hotel & Kök proves that the right tools make all the difference – by adopting Moder they streamlined operations, drove direct bookings, and grew revenue, all without added administrative burden.
Efficient Boutique Operations – Small boutique hotel teams can manage full operations efficiently with the right all-in-one system
More Direct Bookings – Direct online booking reduces dependence on external sales channels and improves margins
Dynamic Pricing – Dynamic pricing tools enable quick responses to demand changes, contributing to 15% annual sales growth
Upselling Opportunities – Upselling at the booking stage enhances the guest experience while increasing revenue
New Revenue Streams – Thoughtfully designed packages create new revenue streams without adding operational complexity
Background
Lillan Hotel & Kök, located in Tampere, is a boutique hotel that charms its guests with personalized service and a unique atmosphere.
All 11 of Lillan’s unique hotel rooms have been decorated with care for the ambiance of a wooden house, finished to a high standard and equipped with modern comforts. Lillan Hotel & Kök has found the perfect partner in Moder that supports both efficient operations and sales growth.
The Challenge
Boutique hotel operations are built on managing details and exceeding customer expectations.
Lillan Hotel & Kök needed a system that supports this vision: ease of use, efficiency, and ways to grow sales through e-commerce and upselling. At the same time, they wanted to ensure that day-to-day operations run smoothly without heavy administrative burden.
The Solution
Lillan Hotel & Kök needed a simple, efficient system to manage their boutique hotel operations and grow sales without heavy administration.
Moder provided an all-in-one platform covering reservations, pricing, and guest communication, while also enabling direct online bookings, upselling during checkout, and compelling accommodation packages. Moder supports both smooth daily operations and long-term sales growth without sacrificing the charm that makes the hotel so unique.
“Moder is the perfect tool for a boutique hotel. It is easy to use and offers exactly the features we need to improve sales and the guest experience.”
Mirella Viitala
Hotel Manager, Lillan Hotel & Kök
Results
Ease of use for a boutique hotel
Moder is designed so that even small teams can operate the hotel effortlessly. A simple interface and powerful features have helped staff focus on serving guests rather than managing complex systems.
A high-performing online store
Moder’s e-commerce functionality has significantly grown Lillan’s sales. Guests can easily book accommodations and additional services directly through the hotel’s own website, reducing dependence on external sales channels and improving margins.
Pricing strategy optimization
With Moder, Lillan can quickly respond to fluctuations in demand and optimize their pricing. This has led to 15% annual sales growth.
Efficient management with a single system
The entire hotel operation — reservations, guest communication, and pricing — can be managed from one system. This saves time and minimizes errors.
Creating accommodation packages
Moder has enabled Lillan to create attractive accommodation packages, such as a Christmas package, which has significantly boosted the hotel’s sales. The packages provide added value for guests and new revenue streams for the hotel.
Upselling during the booking process
Moder supports upselling at the time of booking. Lillan offers, for example, breakfast, dinners, and other add-on services that guests can easily include in their reservation. This has enhanced the guest experience and grown the hotel’s revenue.
“With the online store, we have achieved results where the only limit in designing package deals is your imagination.”
Mirella Viitala
Hotel Manager, Lillan Hotel & Kök
The right system can transform boutique hotel operations — Lillan Hotel & Kök streamlined their entire workflow, boosted direct bookings, and grew annual sales by 15% using Moder.
By enabling upselling and compelling package deals, they improved both guest experience and revenue without adding operational complexity.
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