How a Nordic Wilderness Resort Streamlined Operations and Increased Revenue
Arctic Giant streamlined bookings, activities, and daily operations into one system, reducing manual work and making it easier for guests to purchase add-on experiences.
This led to a clear increase in additional sales, while freeing up the team to focus on delivering exceptional guest experiences.
Admin Work – Housekeeping fully automated
Pre-Payments – Higher upfront payment rates
Add-On Sales – Increased purchases during booking
Operations – Faster, simpler daily workflows
Platform Fit – Built for their business needs
“Add-on sales have grown considerably. When products are visible and easy to book, guests simply buy more.”
Antti Homanen
CEO, Arctic Giant
Background
Perched on a hilltop in the remote wilderness of Kainuu, Arctic Giant (Jättiläisenmaa) is a family-owned resort that lives up to its name. Located roughly 20 kilometres from the nearest town of Paltamo, the property sits surrounded by nothing but forest, silence, and sky, with 360-degree panoramic views stretching as far as the eye can see.
The resort operates as a full-service destination: accommodation, a restaurant, and an activity programme all under one roof. A typical guest day might start with breakfast at the lodge, continue with an e-bike ride along the forest trail network, include a lakeside swim and sauna session, and end with dinner, all within the property. The experience is deliberately accessible; there is no need for special skills or prior outdoor experience. The focus is on wholeness, calm, and warmth.
The resort primarily serves international tour operators and Finnish leisure guests, with winter season being the commercial peak of the year.
The Challenge
Arctic Giant has been running for over two decades, and its tech stack reflected that history. Over the years, the team worked with a series of booking platforms.
But as the resort evolved – adding more activities, developing packages, and growing its product range – the limitations of the existing setup became apparent. A significant amount of work was manual: housekeeping lists, reservation adjustments, invoicing, and availability management all required hands-on effort that didn’t scale well alongside the business.
The team began evaluating alternatives. They looked at several systems, including solutions tailored more toward activity operators than accommodation-first resorts. Pricing structures, reservation management interfaces, and the ability to handle multiple product types all became key evaluation criteria.
“Silence is a pretty good sign, in a way. There are no big issues. The system works, it keeps developing. And when both sides are genuinely excited about where this is going, that enthusiasm is contagious.”
Antti Homanen
CEO, Arctic Giant
The Solution
After evaluating multiple platforms, the team chose Moder for two core reasons: A booking interface that works for their business. The reservation management view and overall UI felt clear and logical. For a small team running everything themselves, the system needed to be intuitive enough to navigate without constant guidance.
Pricing architecture that made sense. Moder’s pricing model fit the way Arctic Giant structures and sells its products, unlike some alternatives, which were either overbuilt for activity operators or too rigid for a multi-product resort.
“The combination of how bookings are managed, how it looks, and how the pricing is built — that’s what made us choose Moder.”
Antti Homanen
CEO, Arctic Giant
Results
Less manual work, cleaner operations
One of the most immediate gains was in housekeeping. Before Moder, cleaning schedules had to be produced manually — a process that generated paperwork, room for error, and unnecessary administrative load. Now, housekeeping lists are generated automatically based on bookings, and guest movement between rooms or cabins can be managed directly in the system.
“We no longer need to make manual cleaning papers. It sounds simple, but it makes a real difference.”
Guests pay earlier and more easily
The transition to a system with cleaner online payment handling has shifted guest behaviour around pre-payment. Guests are noticeably more willing to pay for accommodation in advance — reducing the operational uncertainty that came from relying on on-arrival payments.
Add-on sales have grown significantly
The most commercially meaningful change has been in how additional products and activities are sold. When products are available and visible at the point of booking, guests buy them.
“Add-on sales have grown — and quite a lot. When you can sell accommodation and add almost anything alongside it, that flexibility has real value.”
A platform that keeps developing
The team has watched features they need arrive in the system over time — quota management, new product tools, and the upcoming Experience Designer functionality, which will allow more complex activity packages to be built and managed. That trajectory matters to a small team that needs a vendor invested in the same space they operate in.
“We can see there’s real thinking behind the direction of the product. When you’re working with a system and you see it growing in ways that actually match what you need — that’s motivating for us too.”
Antti Homanen
CEO, Arctic Giant
Onboarding & Support
The onboarding process was guided by Moder’s customer success team. The training sessions covered the system practically — building products, making reservations, navigating the interface — and the team found the hands-on approach effective.
Timing was the one complication for Arctic Giant: the initial setup happened just before the season started, which meant the team didn’t get to put the system into full practice immediately. Once the rhythm settled, however, day-to-day use became fluid and support has remained consistently responsive.
“It’s much easier when you can work through the system yourself as you go. When questions came up, the answers came quickly.”
Iida Homanen
Customer Service, Marketing & Content, Arctic Giant
“Whenever I’ve contacted support, the answer has come back quickly. Usually I’d already found the answer myself by the time it arrived — but knowing it’s there is reassuring.”
Antti Homanen
CEO, Arctic Giant
Moder has streamlined operations by automating housekeeping tasks like cleaning schedules and room assignments, eliminating manual work and reducing errors. Guests are more willing to pay upfront, improving cash flow and reducing follow-up. Arctic Giant increased their add-on sales as activities and extras are clearly visible during booking, encouraging purchases.
Daily operations are faster and simpler, with invoicing, reservations, and payments managed in one place, saving time for a small team. Moder also fits their business well, with Finnish-language support, intuitive tools, and continuous improvements that support their growth.
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